Information on Shipping Policies & Timing
General Shipping
Please note: Orders go out within a week of being placed. All listed shipping timeframes are approximated by Canada Post and are based upon when your order gets mailed: Shipping times are not based off when you placed the order. A shipping notification will be emailed to you when your order is mailed out with Canada Post. Please check your junk folder for the shop notification if you have not received it (if it is not there please email and it will be resent to you).
Any unforeseen delays in shipping or notices for studio closures will be posted on the Home page, and on Cabin's Instagram @cabin_journal.
Orders cannot be refunded once they have shipped. While we try our best to package your orders as post-proof as possible, sometimes Canada Post / Customs / USPS / all-postal-services likes to bash them about! Sadly these instances are out of our hands, and a full refund for damaged or missing orders is not possible (see Damages + Refunds for a resolution).
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2023 - Ongoing Shipping Delays
PLEASE NOTE: Due to continuing Pandemic postal delays, Canada Post will not guarantee regular shipping times, and all posted shipping times are estimates provided by the post office. Please be aware that USA and Internationally-bound orders crossing through customs will require extra processing time.
I strongly advise purchasing TRACKING with your order to follow its progress and get updates on its location; orders without tracking cannot be located, once it is mailed out, I have no more information on your package location than you, without a tracking number purchased.
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Winter Holiday + Postal Strikes
Please expect longer wait times during holiday rush periods and any postal strikes. Longer postal wait times will be posted on Cabin's homepage in a notice, and also on Cabin's Instagram. Please check these locations if you are worried about late packages.
During the holiday season, Canada Post shipping delays are in effect due to the usual Holiday delays + ongoing pandemic delays. Please add the following delay wait times into your consideration:
Shipping within Canada: expect 1-3 weeks
Shipping to USA: expect 2-5 weeks
Shipping Internationally: expect 2-7 weeks
Thank you for your understanding at this time.
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